Terms and conditions

Cookies

Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with our privacy policy.

Collection of your Personal Information

We will always ask you when/if we need information that personally identifies you or allows us to contact you. Personal information collected by La Maison de Pédeloup is limited to e-mail address, delivery address, and any other contact information needed to provide a further service that you have requested, such as an alternative delivery address.

Copyright

The entire copyright of all of the products is retained by La Maison de Pédeloup, at all times throughout the world. It is a violation of copyright to copy, download, reproduce or distribute any product on this site without a license agreement or written authorisation from the holder of that copyright.

This website is owned and operated by La Maison de Pédeloup Sarl.

We are registered in France under the Siret number 521 855 619 00016 APE 4332A

Our registered office and principal place of business is:

Pédeloup, 1068 Route de Montégut, 32240 Monguilhem, France.

Our VAT Number is FR 6152 1855 619

You can contact us by writing to the business address given above, by using our website contact form, by email to pedeloup@orange.fr

or by telephone on 00 33 (0)5 62 08 77 95 9-6pm, Monday to Friday.

Credit Card Security

When your order is placed on our website, credit card details are securely processed by the bank and Paypal. They are not held on our web site.

Customer Care

We are here to help you, whether it is concerning an order you have placed with us, or an order you may wish to place, or a product or service query .

Please email us at pedeloup@orange.fr and we will reply as soon as possible.

Delivery

When you have purchased a product from La Maison de Pédeloup, we will send you an email confirming receipt of your order and the order details. All orders placed are subject to availability and will only be processed after the payment transaction is complete.

We will normally process and despatch your order within 7 working days, however this is not a guarantee. Orders for delivery outside France will be subject to local delivery services and are beyond our control. Deliveries outside of France requiring a registered/signed for service will incur a postage surcharge; of which we will notify you of the extra costs before despatch.

Making a purchase

Simply browse through our shop and add any products that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete your order.

Payment

We accept credit cards via Paypal and Paypal payments. Orders will be sent out after receipt/clearance of the payment into our account.

Privacy policy

La Maison de Pédeloup does not disclose buyers’ information to third parties.

Pricing

If a mistake has been made in pricing, or we have inadvertently under priced an item, we reserve the right to amend the price accordingly.

However, if this should happen; we will advise you of the error. Should you not wish to proceed with your order at the amended price you will have the opportunity to cancel your order and receive a full refund.

The approximate prices shown in Sterling are offered only as a broad guideline. We cannot be held responsible for the accuracy, due to fluctuating exchange rates.

Returns Policy

If, for any reason you are not entirely happy with your purchase we will be happy to refund you the item price, excluding postage; provided the product is returned to us in the original packaging and condition within 14 days. In such cases, return postage and arrangements to La Maison de Pédeloup are the responsibility of the customer.

Tax charges

For orders placed in France or other countries within the European Union, 20% VAT is applied to every product.

The customer accepts responsibility for any taxation or charges levied in respect of importation of products they have ordered from La Maison de Pédeloup.

Viruses

La Maison de Pédeloup makes all reasonable attempts to exclude viruses from our web pages, but it cannot ensure this exclusion and no liability is accepted for viruses. Please take all appropriate safeguards before downloading information from our web pages.

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